IT Support Specialist

Manchester, UK

451 days ago

Description

We are looking for an IT Support Specialist who is passionate about technology, customer-focused, and highly skilled in troubleshooting and resolving IT issues. In this role, you will provide essential technical support to our clients, ensuring their systems and networks run smoothly. You will have the opportunity to work on a variety of IT challenges and collaborate with a dynamic team of professionals.

Requirements

degree in Information Technology or a related field (preferred).
Proven experience in an IT support role.
Strong knowledge of Windows and macOS operating systems.
Familiarity with network protocols, hardware, and troubleshooting techniques.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

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Responsibilities

Provide first-level technical support to clients via phone, email, or in person.
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
Install, configure, and maintain computer systems, peripherals, and software applications.
Collaborate with other IT team members to escalate and resolve complex issues.
Document support requests, troubleshooting steps, and solutions.
Assist with IT asset management and inventory control.
Stay up-to-date with industry trends and technologies to provide proactive support and recommendations.